GENERAL TERMS AND CONDITIONS OF SALE

INTRODUCTION

Last updated: August 2026

These General Terms and Conditions of Sale (hereinafter, the “Terms and Conditions”) govern purchases made through the memiman.com online store (hereinafter, the “Store”).

Placing an order implies acceptance of these Terms and Conditions, without prejudice to the rights granted to consumers and users under applicable legislation.

1. IDENTIFICATION OF THE SELLER

The online Store is owned and operated by:

memiman fashion kids, s.l.
Tax ID (CIF): ESB86333168
Registered office: Calle Fuenlabrada, 3. 28921 Alcorcón (Madrid), Spain, EU.
Madrid Commercial Registry: Volume 29347, Folio 50, Sheet M-528271
Email: info@memiman.com
Orders email: pedidos@memiman.com
Telephone: +34 91 486 11 33
WhatsApp: +34 679 694 905

Hereinafter, memiman.

2. SCOPE OF APPLICATION

These Terms and Conditions apply to purchases made through memiman.com.

Whenever the purchaser qualifies legally as a consumer or user, the mandatory rights granted under Spanish and European consumer protection legislation shall apply in all cases.

Nothing contained in these Terms and Conditions shall be interpreted as a waiver or limitation of such rights.

NOTICE

Please read these Terms and Conditions carefully before using this Store or placing an order through it. By using this Store, you agree to be bound by these Terms and Conditions. If you do not agree with them, you should not use this Store.

These Terms and Conditions may be amended. It is your responsibility to review them periodically, as the Terms and Conditions applicable shall be those in force at the time you use the Store or enter into the Contract (as defined below).

YOUR DATA AND YOUR VISITS TO THIS STORE

Any information or personal data you provide to us will be processed in accordance with our Privacy Policy.

By using this Store, you consent to the processing of such information and data and declare that all information and data provided by you are true, accurate and correspond to reality.

USE OF OUR STORE

By using this Store and/or placing orders through it, you agree to:

• Use this Store solely to make enquiries or place legally valid orders.
• Refrain from placing any false or fraudulent orders. If we reasonably believe that an order of this nature has been placed, we shall be entitled to cancel it and inform the relevant authorities.
• Provide us with a true and accurate email address, postal address and/or other contact details. You also consent to our use of such information to contact you. Where necessary, please refer to our Privacy Policy.
• Provide all the information required for us to process your order.
• By placing an order through this Store, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

FORMATION OF THE CONTRACT

The Contract is concluded when you enter your personal details in the Store for the purpose of purchasing an item and complete payment for it.

To place an order, you must follow the online purchasing procedure and click on “Continue” in the payment section. You will then receive an email acknowledging receipt of your order (the “Order Confirmation”).

Only those products listed in the Shipping Confirmation shall be covered by the Contract.

3. PRODUCTS

memiman sells clothing, footwear, accessories and other fashion items, including products intended for ceremonies, First Communions, christenings and wedding attendants/page boys and flower girls.

Product photographs, colours and representations are provided for information purposes only. Due to the characteristics of the screens and devices used, slight differences in colour may occur and shall not constitute a lack of conformity of the product.

The essential characteristics, composition, sizes and any other relevant information shall be those stated on the corresponding product page.

4. PRICES

Prices displayed in the Store are expressed in euros and include all legally applicable taxes, unless expressly stated otherwise.

In accordance with Article 68 of Spanish Law 37/1992 of 28 December on Value Added Tax, the supply of the items shall be deemed to take place within the territory in which Spanish VAT applies. The applicable VAT rate shall be the rate legally in force at the relevant time according to the particular item concerned and shall be included in the price or retail price.

Shipping costs, where applicable, will be displayed before the order is completed.

The applicable price shall be the price displayed at the time the purchase is completed, without prejudice to the correction of obvious errors.

Although we make every effort to ensure that all prices displayed in the Store are correct, errors may occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and endeavour to offer you a solution.

Prices may change at any time, but, except as stated above, any changes shall not affect orders for which we have already sent you a Shipping Confirmation.

5. PURCHASING PROCESS

To make a purchase, the customer must select the desired products, add them to the shopping cart and follow the various steps indicated in the Store.

Before confirming the order, the customer will be able to review the selected products, quantities, prices, applicable charges and the information entered, and may correct any errors.

Before completing the purchase, these General Terms and Conditions of Sale and any other applicable terms and conditions will be made available to the customer.

The purchase shall be deemed completed when the customer completes the payment procedure and receives the corresponding Order Confirmation.

The Contract shall be concluded in Spanish, notwithstanding the possibility that the Store may be available in other languages.

memiman makes its boutique available for the collection and return of products. When placing an order or arranging an online return, select “Store”. Your parcel will be available at our boutique 24 hours after purchase, during its opening hours, and you will have 10 working days to collect it.

For collections, you must bring a printed copy of your purchase receipt and present it together with your ID document (D.N.I.) at the Store, where your parcel containing the items ordered online will be handed to you.

If you wish to make a return, once the order status is shown as “delivered”, you must access your customer account, request the return and select the location where you wish to return it.

When the status shown is “Pending approval”, you may take the securely sealed parcel to the selected Store. Please note that open parcels or loose garments will not be accepted.

You may request that your delivery note be stamped as proof that the parcel has been handed in.

This service is free of charge.

The refund for the returned item(s) will be made to the card used for payment once we receive the parcel.

For further information regarding shipping costs, exchanges and/or returns, please refer to the Delivery Times and Shipping Costs section.

6. PAYMENT

The available payment methods shall be those displayed during the purchasing process.

The customer must use a valid payment method which they are authorised to use for the transaction.

Payments will be processed through the payment service providers enabled in the Store.

7. AVAILABILITY

All orders for products are subject to availability.

If, exceptionally, after a purchase has been completed, a product is found to be unavailable for any reason, memiman will inform the customer as soon as possible and offer an alternative replacement product or products, which the customer may voluntarily accept and order.

If the customer does not accept the proposed alternative, memiman shall refund the amounts paid for the unavailable product.

REFUSAL TO PROCESS AN ORDER

memiman reserves the right to withdraw any product from the Store at any time and to remove or modify any material or content therein, unless the purchase has already been completed.

Although memiman makes every effort to process all orders, exceptional circumstances may arise that require us to refuse to process an order, or part thereof, after the Order Confirmation has been sent.

8. DELIVERY

Orders will be sent to the address provided by the customer during the purchasing process, which must be correct and complete.

Estimated delivery times and applicable delivery costs will be indicated in the Store.

Should circumstances arise that prevent us from meeting the initially estimated delivery date, memiman will inform the customer whenever necessary.

Please note that we do not make deliveries on Sundays or public holidays, except where expressly requested and subject to a special charge. Sundays and public holidays shall not count as working days for the purposes of the aforementioned delivery periods.

“Delivery” shall be deemed to have taken place, or the order shall be deemed delivered, when receipt thereof is signed for at the agreed delivery address.

IMPOSSIBILITY OF DELIVERY

If, after two attempts, our courier service is unable to deliver your order, we shall understand that you wish to withdraw from the Contract and the Contract shall therefore be deemed terminated.

We will refund the price paid, less shipping costs and any additional costs incurred as a result of returning your order.

The refund may take between 3 and 14 days from the date on which we receive the returned order at our boutique.

In addition, memiman makes its boutique available for the collection/return of products. When placing an online order or arranging a return, select “Store”. Your parcel will be available at our boutique 24 hours after purchase, during its opening hours, and you will have 10 working days to collect it.

For collection, you must attend the Store and show or bring a printed copy of the purchase confirmation email and identify yourself by presenting your D.N.I. Once the information has been verified, your order will be handed to you.

9. RIGHT OF WITHDRAWAL, EXCHANGES AND/OR RETURNS

9.1. STATUTORY RIGHT OF WITHDRAWAL FOR ONLINE PURCHASES

9.1.1. REGULATIONS

In accordance with applicable consumer protection legislation, where the purchaser qualifies as a consumer or user and makes a distance purchase through our online Store, they shall generally have the right to withdraw from the purchase within 14 calendar days, without having to provide any reason.

The withdrawal period shall begin on the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product.

To exercise the right of withdrawal within this period, the customer must communicate to memiman, in an unequivocal manner, their decision to withdraw from the Contract.

This notification may be made by email to pedidos@memiman.com, preferably stating the order number, the purchaser’s details and the items in respect of which the customer wishes to exercise the right of withdrawal.

The customer may also use the statutory model withdrawal form, although its use is not compulsory.

It shall be sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the 14-calendar-day period expires.

9.1.2. RETURN OF PRODUCTS FOLLOWING WITHDRAWAL

Once withdrawal has been communicated, the purchaser must return or hand over the products to memiman without undue delay and, in any event, within 14 calendar days following the date on which the decision to withdraw was communicated.

Products may be returned:

a) At our memiman boutique, free of return charges, at:

Calle Fuenlabrada, 3 – Local
28921 Alcorcón (Madrid)
Spain, EU.

b) By sending them to our Store, following the instructions that we will provide upon receiving the withdrawal request.

Unless the return results from an error attributable to memiman or from a defective or non-conforming product, the customer shall bear the direct cost of returning the products.

Cash-on-delivery or carriage-forward shipments will not be accepted without prior authorisation from memiman.

9.1.3. CONDITION OF RETURNED PRODUCTS

The customer may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, in a manner similar to what would be permitted in a physical retail establishment.

The customer shall be liable for any diminished value of the products resulting from handling other than that necessary to establish their nature, characteristics and functioning.

For this reason, we recommend returning products in perfect condition, without having used them beyond what is necessary for inspection and, whenever possible, with their original tags, accessories and packaging.

The absence of the original packaging or tags shall not, in itself, automatically result in the loss of the statutory right of withdrawal, without prejudice to the possibility of assessing, where legally appropriate, any resulting diminished value of the product.

9.1.4. REFUND IN THE EVENT OF WITHDRAWAL

Where the right of withdrawal has been properly exercised, memiman shall refund all payments received in respect of the products subject to withdrawal, together with, where legally applicable, the standard delivery charges initially paid by the consumer.

If the customer expressly selected a delivery method that was more expensive than the standard delivery method offered by memiman, we shall not be required to reimburse the additional costs associated with that special delivery method.

The refund shall be made without undue delay and, in any event, within 14 calendar days from the date on which we are informed of the decision to withdraw.

However, memiman may withhold the refund until the products have been received or until the consumer provides evidence that they have returned them, whichever occurs first.

The refund shall be made using the same means of payment used by the customer for the original purchase, unless the customer has expressly agreed otherwise and provided that the alternative method does not result in any additional cost to the customer.

9.1.5. STATUTORY EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply in the circumstances established by law and, in particular, where applicable, to:

• Products made to the consumer’s specifications or clearly personalised products.
• Sealed products which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• Any other product or circumstance expressly excluded from the right of withdrawal under applicable legislation.
• Where a product is personalised, made to the customer’s specifications or otherwise legally excluded from the right of withdrawal, memiman will endeavour to state this expressly on the product page before the purchase is completed.
• Ceremony, First Communion, christening, wedding attendant/page boy/flower girl and graduation garments.

The mere classification of a garment as a ceremony, First Communion, christening or wedding attendant/page boy/flower girl garment does not, in itself, eliminate the statutory right of withdrawal where it is a standard product purchased online.

However, where such garments have been made, altered or ordered according to the customer’s specifications, are clearly personalised, or where any other statutory exception to the right of withdrawal applies, such right shall not apply in accordance with applicable legislation.

All of the above is without prejudice to memiman’s voluntary commercial policy, which is set out below.

9.2. MEMIMAN’S COMMERCIAL EXCHANGE POLICY

9.2.1. VOLUNTARY EXTENSION UP TO 30 DAYS (15 DAYS DURING SALE PERIODS)

Irrespective of the statutory right of withdrawal described above, memiman voluntarily offers its customers the possibility of making certain exchanges for a maximum period of 30 calendar days (15 days during SALE periods) from the date of purchase, subject to the conditions set out in this section.

This extension constitutes a voluntary commercial benefit offered by memiman and does not replace, restrict or modify any rights to which consumers may be legally entitled.

Once the statutory withdrawal period has expired, exchanges requested within this additional commercial period shall be entirely subject to the conditions and exclusions set out below.

9.2.2. CONDITIONS FOR EXCHANGES

Within the commercial period specified above, an exchange may be requested for another available size or colour of the same model, provided that:

• The product has not been used.
• It is in perfect condition.
• It has not been washed, altered or otherwise manipulated.
• It retains its original tags.
• It retains its accessories and, where applicable, its original packaging.
• It is not included in any of the exclusions set out in the following section.

If the customer wishes to replace the product with a different model or item, a new purchase must be made. The return of the original product shall be subject to the conditions applicable under the statutory right of withdrawal or, where appropriate, the applicable commercial policy.

9.2.3. PRODUCTS EXCLUDED FROM THE COMMERCIAL EXTENSION FOR EXCHANGES

Once the statutory withdrawal period has expired, memiman’s voluntary commercial extension of up to 30 days shall not apply to:

• Wedding attendant, page boy and flower girl garments and items.
• Christening garments and items.
• Ceremony garments and items.
• First Communion garments and items.
• Graduation garments and items.
• Personalised products or products made to the customer’s specifications.
• Underwear.
• Hosiery.
• Hair accessories.
• Products specially requested or ordered for the customer that were not previously held in stock.
• Products whose product page expressly states that they are excluded from the commercial exchange extension, always without prejudice to the rights legally granted to consumers.

These exclusions relate exclusively to memiman’s voluntary commercial policy and shall not be interpreted as restricting any mandatory rights granted to consumers under applicable legislation.

9.2.4. HOW TO REQUEST AN EXCHANGE

To request an exchange, please email pedidos@memiman.com, stating:

• Order number and date.
• Purchaser’s name.
• Item to be exchanged.
• New size or colour requested.

We will confirm availability and provide the necessary instructions for completing the exchange.

Transport costs arising from exchanges made under this voluntary commercial policy shall be borne by the customer, unless the exchange results from an error by memiman or from a lack of conformity of the product.

Exchanges may also be made in person at our boutique, provided that the above conditions are met and proof of purchase is presented in either paper or electronic format. No transport costs shall apply in such cases.

10. WARRANTY AND RESOLUTION OF COMPLAINTS

Spanish Royal Legislative Decree 1/2007 of 16 November grants durable goods a statutory warranty of 2 years from the date of delivery. The consumer and user must inform the seller of any lack of conformity within two months of becoming aware of it.

Please retain your proof of purchase, as it must be presented for any inspection, exchange or return.

Unless proven otherwise, products shall be deemed to conform to the Contract provided that they meet all of the following requirements:

• They correspond to the description provided by the seller and possess the qualities of the product presented by the seller to the consumer and user in the form of a sample or model.
• They are fit for the purposes for which products of the same type are ordinarily used.
• They display the quality and performance normally found in products of the same type and which the consumer and user may reasonably expect, taking into account the nature of the product.

Defects caused by negligence or misuse are excluded.

Where circumstances justify application of the warranty, the appropriate remedy shall be repair, replacement of the item, price reduction or refund, in accordance with the terms established by law.

To exercise your warranty rights, please email: pedidos@memiman.com

In addition to our Customer Service Department, official complaint forms are available to customers at our boutique.

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we provide customers with access to the European Union online dispute resolution platform.

11. LIABILITY AND DISCLAIMER

Unless expressly provided otherwise in these Terms and Conditions, our liability in connection with any product purchased through our Store shall be strictly limited to the purchase price of that product.

Due to the open nature of this Store and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained through this Store unless expressly stated otherwise.

All product descriptions, information and materials appearing in this Store are provided as presented, without express or implied warranties concerning them.

To the extent permitted by law, we exclude all warranties except those which cannot lawfully be excluded in relation to consumers and users.

Nothing in this section shall affect your statutory rights as a consumer or user or your right to withdraw from the Contract.

12. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and other intellectual property rights relating to materials or content provided as part of the Store shall at all times belong to memiman or to the persons who have licensed their use to us.

You may use such material only to the extent expressly authorised by us or by those who have licensed its use to us.

This shall not prevent you from using this Store to the extent necessary to copy information relating to your order or contact details.

13. VIRUSES, HACKING AND OTHER CYBERATTACKS

You must not misuse this Store by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or malicious programs or materials.

You must not attempt to gain unauthorised access to this Store, the server on which the Store is hosted, or any server, computer or database connected to our Store.

You undertake not to attack this Store by means of a denial-of-service attack or distributed denial-of-service attack.

Failure to comply with this provision may constitute an offence under applicable legislation. We will report any breach of such legislation to the relevant authorities and cooperate with them to identify the attacker.

Furthermore, in the event of a breach of this provision, your right to use this Store shall cease immediately.

We shall not be liable for any loss or damage resulting from a denial-of-service attack, virus or any other technologically harmful or malicious program or material that may affect your computer, IT equipment, data or materials as a result of your use of this Store or downloading content from it or from any website to which it links.

14. LINKS FROM OUR STORE

Where our Store contains links to third-party websites and materials, such links are provided solely for information purposes and we have no control over the content of such websites or materials.

Accordingly, we accept no liability for any loss or damage arising from their use.

15. WRITTEN COMMUNICATIONS

Applicable legislation requires certain information or communications sent by us to be in writing.

By using this Store, you agree that most communications with us may be electronic.

We will contact you by email or provide information by posting notices on this Store.

For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

This provision shall not affect your statutory rights.

16. NOTICES

In accordance with the preceding paragraph, and unless otherwise stipulated, we may send communications to either the email address or postal address provided by you when placing an order.

Notices shall be deemed to have been properly given when sent to the postal or electronic address supplied by you.

A notice shall be deemed received where the email has been sent by us to the email address you provided or where a registered letter with acknowledgement of receipt has not been returned to us.

17. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract is binding upon both you and us and upon our respective successors, assigns and legal successors.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without obtaining our prior written consent.

We may transfer, assign, charge, subcontract or otherwise dispose of a Contract or any of our rights or obligations arising under it at any time during the term of the Contract.

For the avoidance of doubt, any such transfers, assignments, charges or other disposals shall not affect any rights you may have as a consumer under applicable law, nor shall they cancel, reduce or otherwise limit any express or implied warranties that we may have granted to you.

18. EVENTS BEYOND OUR CONTROL

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under a Contract where such failure or delay is caused by events beyond our reasonable control (hereinafter, “Force Majeure Event”).

Force Majeure Events shall include any act, event, failure to act, omission or accident beyond our reasonable control and shall include, without limitation:

• Strikes, lock-outs or other industrial action.
• Civil unrest, pandemics, riots, invasions, terrorist attacks or threats of terrorist attacks, war (whether declared or not), or threats of or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using railways, shipping, aircraft, motor transport or other means of public or private transport.
• Impossibility of using public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions imposed by any government or public authority.
• Strikes, failures or accidents involving maritime, inland waterway, postal or any other form of transport.

Our obligations under the Contracts shall be deemed suspended for the duration of the Force Majeure Event, and the time available to perform those obligations shall be extended by a period equal to the duration of the Force Majeure Event.

We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that enables us to perform our obligations under the Contract despite the Force Majeure Event.

19. WAIVER

Our failure to require strict performance by you of any obligation assumed by you under a Contract or these Terms and Conditions, or our failure to exercise any right or remedy to which we may be entitled under such Contract or these Terms and Conditions, shall not constitute a waiver or limitation of such rights or remedies and shall not relieve you of your obligation to comply with them.

No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies arising under the Contract or these Terms and Conditions.

No waiver by us of any of these Terms and Conditions or of any rights or remedies arising under the Contract shall be effective unless expressly stated to be a waiver, formalised and communicated to you in writing in accordance with the Notices section above.

20. SEVERABILITY

If any of these Terms and Conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in full force and effect and shall not be affected by such declaration.

21. ENTIRE AGREEMENT

These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, arrangement or promise between you and us, whether oral or written.

You and we acknowledge that, in entering into the Contract, neither party has relied on any representation or promise made by the other party, or which could be inferred from anything said or written during negotiations prior to the Contract, except as expressly stated in these Terms and Conditions.

Neither you nor we shall have any remedy in respect of any inaccurate statement made by the other party, whether orally or in writing, before the date of the Contract, unless such inaccurate statement was made fraudulently. The only remedy available to the other party shall be for breach of contract in accordance with these Terms and Conditions.

22. OUR RIGHT TO AMEND THESE TERMS AND CONDITIONS

We reserve the right to review and amend these Terms and Conditions at any time.

You shall be subject to the policies and Terms and Conditions in force at the time you place each order, unless we are required by law or by a decision of a governmental authority to make retrospective changes to such policies, Terms and Conditions of Sale or Privacy Policy, in which case such changes may also apply to orders previously placed by you.

23. JURISDICTION

For the resolution of disputes, the parties submit, at their choice and waiving any other jurisdiction, to the courts and tribunals of Alcorcón, Madrid, Spain, subject in all cases to any mandatory jurisdiction rules applicable under consumer protection legislation.

24. COMMENTS AND SUGGESTIONS

Your comments and suggestions are welcome.

Please send any comments or suggestions to:

info@memiman.com