Shipping, exchanges and returns

Our customers can always pick up their online orders in-store, free of charge, during opening hours. However, when this is not possible, they can choose the home delivery option with our courier service, the conditions of which are indicated below:


COURIER SERVICE

A) NATIONAL SHIPMENTS:

memiman trusts the reliability of renowned transport companies such as SEUR, Correos, and Correos Express for our national shipments, as these companies have the largest transport networks in Spain, with Correos being the only one with 100% of its own offices and delegations.

DELIVERY TIMES

Standard delivery times are 2 to 3 business days, Monday to Friday (excluding weekends and holidays), always calculated from when the goods are ready for dispatch, as some products may not be immediately available due to various circumstances. In this case, the customer will be duly informed.

You can also choose the Express Service (next business day) from Correos Express, under the same conditions as above.

It is very important that the contact details and shipping address are complete and correct, otherwise, the courier company may charge us for a re-shipment, which we will have to pass on to the customer.

Our shipments always include a tracking number, so you can check their status and delivery process at all times on the official websites of the transport companies, which are automatically provided to our customers.


SHIPPING COSTS

– Iberian Peninsula (Spain and Portugal): €4.00 (FREE on orders over €60.00). €12.00 for Express Service (up to 2kg).

– Balearic Islands: €8.00 (FREE on orders over €80.00).

– Ceuta and Melilla: €10.00 (FREE on orders over €100.00).

– Canary Islands: €12.00 (FREE on orders over €120.00).*This amount may be increased by import customs clearance costs.

These costs are calculated for standard envelopes and packages up to 2kg in weight. If the dimensions or weight incur a higher cost, the customer will be informed and must cover the difference before shipment.


B) INTERNATIONAL SHIPMENTS:

We also ship internationally to all countries worldwide, assessing the shipping cost in each case, based on the weight and volume of the package and the customer's desired modality (which may include insuring the merchandise), all according to the destination country.

Customs duties applied in each country are not included and will always be borne by the customer.

We carry out international shipments with UPS (United Parcel Service, Inc.), a transport company of recognized international prestige, with an extensive commercial network covering almost all countries.

We have established standard prices for orders not exceeding 2kg in weight, in two shipping modalities: UPS Expedited (for less urgent shipments) and UPS Express Saver (for more urgent shipments), which are automatically calculated in the online store's shopping cart when entering the destination address.

For other types of international or special shipments, or for any other query or clarification, you can contact us through any of the available channels: online chat, WhatsApp: +34679694905, or email: info@memiman.com.

 


EXCHANGES AND RETURNS

 

return-store

   in-store return      


30days

   30-day period             

 

pick-up

   home pickup


You can EXCHANGE an item purchased in our online store for another available size or color of the same model, within a maximum period of 30 calendar days from the purchase date, provided that it has not been used or tampered with, or is not in poor condition, and retains its original labeling and packaging. If you prefer to exchange for a different item, you must request a RETURN and make a new purchase.

In these cases, you should write to us at pedidos@memiman.com, clearly indicating your order number and date, and the description of the item or items purchased that you wish to exchange, and for which, or if you request a RETURN, we will contact you as soon as possible to indicate the steps to follow. Please note that transportation costs for EXCHANGES or RETURNS will be borne by the customer, provided that the reason for such return is not the responsibility of memiman fashion kids, s.l.

You can also bring the item to our memiman boutique, under the aforementioned conditions, with the purchase receipt in paper or electronic format, to make an IN-PERSON EXCHANGE or RETURN, in which case there will be no cost.

For RETURNS, the refund will be made using the same payment method you used for your ONLINE PURCHASE.

You will receive confirmation of the return by email once it has been processed.

IMPORTANT: Please note that no exchanges or returns are accepted for items or garments for bridesmaids, baptisms, ceremonies, communions, personalized items, underwear, hosiery, hair accessories, or any item ordered without prior stock.

You can find more information about the Exchange and Return Policy or the right of withdrawal in our Terms of Service.